Agent Terms and Conditions

TERMS AND CONDITIONS - HOLIDAY LETTING

1.DEFINITIONS

•“Booking” means the period for which you have paid to stay at the Property.
•“Property” means the property you are staying in and all its fixtures, fittings and equipment.
•“Agent” means the owners and managers of the Property.
•"Guests" means the persons who stay overnight in the Property during the Booking.
•"Visitor" means a person a Guest permits to visit the Property during the Booking.

2.ACCEPTANCE & RESPONSIBILITY.

Payment of the Deposit constitutes acceptance of these Terms and Conditions.

3.CHECK IN/OUT

•Check-in time is not before 2pm on the arrival date and check out time is not later than 10am on the  departure date.
•Late departure is subject to prior arrangement and availability and extra charges may apply.
•You must notify the Agent of expected arrival time, at least 2 days prior to arrival.
•Check-in/check-out and key collection/return procedure will be as follows. Keys are to be collected from and returned to our office at 56-58 Terralong St, Kiama unless special arrangements have been made prior to arrival.

4.PAYMENT

•A deposit of 50% of the total Tariff + the $33.00 booking fee, must be received within 3 days after the Booking is taken by the Agent. Bookings are not confirmed unless and until this deposit is received.
•Payment in full must be received no later than 7 days prior to your arrival.
•Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.
•Please ensure payments are made within the specified time limits or the Booking may be cancelled automatically without notice or liability to you.

•We accept payment by the following methods:

Visa, MasterCard, direct deposit into our Bank Rental Trust Account, Bank Cheque or Money Order.
•Personal cheques will be accepted if received at least 30 days prior to arrival. Cash payments are not accepted.
•A credit card surcharge of 1.5% will be levied to cover transaction costs associated with credit card payments.
•Our bank details are as follows:

Ray White Kiama
National Australia Bank
BSB: 082-662
Acc No,: 57790 5285
Use Reference: Your Surname

5.CANCELLATION OR VARIATION

•If you wish to vary or cancel your Booking, please contact us immediately on 02 4232 3300
•Your deposit is non-refundable in the event of a cancellation. The property owner may agree to transfer monies to a new booking however any arrangements are at the owners discretion.
•If you have paid more than the deposit or paid in full and cancel your Booking the property owner may agree to transfer monies to a new booking, however any arrangements are at the owners discretion.
•Should the property owner agree to a part refund it will be made through your chosen payment method at time of Booking.
•A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
•An administration charge of $20.00 will be charged for any variation or cancellation.
•If the Agent is able to relet the Property for the period cancelled a part refund may be made less administration charges, commissions and expenses.
•We have a minimum nights stay policy of 2 or 7 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.

6.SECURITY BOND

A minimum Security Bond of $1000.00 applies on all property and may be secured via the provision of:

Credit Card details, which is our preferred method, or Cash. The owner of the credit card must be in attendance at the property for the duration of the booking.
•Details must be provided to the Agent upon confirmation of your Booking.
•Any damage loss or expense incurred by the Agent as a result of a breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.

7.UNAVAILABILITY

•The booking is made in good faith by the Agent however may be subject to any change as notified by the owner prior to the commencement of the booking. If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then the Agent will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.

8.PARTIES & FUNCTIONS

Parties and functions are strictly prohibited.

•A breach of these conditions will result in immediate termination and eviction (no matter what time of day or night), without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.

9.LINEN AND TOWELS

•As a minimum the following will be provided, Mattress Protectors on all beds, a Quilt in Cover and/or blanket/s for each bed, Pillows in Protectors, Bat Mat/s, Tea Towel.

Where full linen and towels are provided, beds will be made, and bath towels, hand towels will be provided.


10.PETS

•Pets are not allowed at the Property under any circumstance, unless the property is specifically classified as Pet Friendly and prior approval has been given.


11.SMOKING

•Smoking is not permitted in the property under any circumstance. If you choose to smoke outside cigarette butts are to be disposed of in street bins.

12.YOUR OTHER RESPONSIBILITIES

•The leesee must be 21 years of age or older.
•You must comply with all applicable House Rules and all instructions from the Agent and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
•You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. The Agent may recover from you repair or replacement cost (at the Agent's discretion).
•Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges will apply or the agreement may be terminated without refund.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges will be made for security and other expenses.
•Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided at the property, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
•Extra cleaning charges and tip fees may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond and charged to your credit card or deducted from any cash deposit.
All furniture and furnishings must not be moved under any circumstance.
•The property should be vacated on time and secured. All windows and doors are to be locked and lights turned off. All keys must be returned to the Agent or as otherwise directed.
•You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge of $100.00

All our properties are located in residental areas and it is imperative that we keep the niose to a minimum, with this being said, we request that you don't make noise outside the property after 7pm.

13.  UNAVAILABILITY  

The booking is made in good faith by the Agent however may be subject to any change as notified by the owner prior to the commencement of the booking. If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g. fire, storm, damage, etc) then the Agent will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.

14.  YOUR OTHER RESPONSIBILITIES

The Lessee must be 21 years of age or older.

You must comply with all applicable House Rules and all instructions from the Agent and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours. 

You are responsible for damage, breakages, theft and loss at the Property and any part of it during your stay. You must notify us of this immediately. The Agent may recover from you repair or replacement cost (at the Agent's discretion). 

Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges will apply or the agreement may be terminated without refund. 

Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses. This will also result in a $500 callout fee.

Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided at the property, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition. 

BBQ’s are to be cleaned after every use and prior to your departure.

Extra cleaning charges and tip fees may be incurred if the above items are not attended to.  Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond and charged to your credit card or deducted from any cash deposit. 

All furniture and furnishings must be returned to the position they were in when you arrived. 

The property should be vacated on time and secured. All windows and doors are to be locked and lights turned off. All keys must be returned to the Agent or as otherwise directed.   You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge of $100.

15.  PROBLEMS OR COMPLAINTS

In the event of any problem or complaint, you must inform the Agent at the earliest opportunity so the Agent has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours. 

Any complaint, which cannot be resolved locally, must be notified in writing to the Agent prior to departure from the Property. 

Failure to follow this procedure this may hinder the ability of the Agent to rectify the problem or complaint and reduce or extinguish any claim you may have.

Any property description given by Ray White staff or promotional material is given in good faith and no responsibility for any misrepresentation of description detail can be accepted.